DRAFT — REQUIRES SAUDI LEGAL/REGULATORY REVIEW
This is a draft awaiting Saudi legal and regulatory review. The text may change.
Renewal
A subscription paid through Moyasar renews automatically for the same period by charging the saved card on the period-end date shown in the guide’s dashboard, never earlier. Reminders appear in the platform (the dashboard and notifications) three days before each automatic charge, and before a period or trial ends. A manually activated subscription and the free trial are never charged automatically.
If a charge fails
If a renewal charge is declined we retry after two days and again after four, within the grace period shown in the guide’s dashboard, and inform the guide of each attempt. The grace period counts from the original period end and is not extended by retries; a declined attempt grants no new period.
If the grace period ends unpaid, the page pauses as described under “When a subscription ends”; content is kept and returns on payment.
Stopping renewal and removing the card
A guide can stop renewal or remove the card at any time from the subscription page. From that moment we send no new charge request; the paid period stays in force until its end, and the page then pauses without a grace period.
Exception: if a charge request was sent to Moyasar before the stop or removal and its outcome is still unsettled (for example a connection lost at the moment of charging), that same charge may still settle later. We never resend it after a stop; we only follow its outcome, and if it goes through for a subscription that no longer applies it is referred to the platform’s team to decide on a refund.
Stopping renewal can be undone before the period ends while the saved card remains. After the card is removed, a new payment through Moyasar is needed to switch automatic renewal on again.
Refunds
A duplicate or mistaken charge, such as the same period charged twice or an amount other than the one the guide agreed to, is refunded in full to the same card within five business days of verification.
Stopping renewal does not refund the current period’s fee, except within the first seven days after the first payment if the paid plan’s features were not used, where the law requires it, or where the platform could not provide the service.
Refunds are requested through the contact page; we reply within three business days. The amount returns to the card it was paid from, and when it appears on the statement depends on the issuing bank.
On a refund the platform’s team decides its effect on the subscription and informs the guide; a subscription is never withdrawn automatically by a refund, and an offer month already used stays counted.
If a guide disputes a correct charge with their bank, the platform may suspend the subscription until the dispute is settled.
Suspension by the platform
The platform’s team may suspend a subscription or page for a policy breach or an expired licence, recording the reason and informing the guide.
Deleting the account
Deleting the account ends the subscription and withdraws the page; the subscription record is kept for accounting and legal purposes.
For questions and data requests, use the contact page.